Claims Master Limited, CFS Business Park, Coleshill Road, Sutton Coldfield, West Midlands B75 7FS.

Registered in England & Wales No. 6752953. Claims Master Ltd is regulated by the Ministry of Justice in respect of regulated claims management activities no. CRM17856.

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Can I make a claim / is my PPI eligible?

You are likely to be able to claim if you took out a payment protection insurance policy covering you for loan payments if you were unable to earn because of an accident, sickness or redundancy particularly if:

• You took the cover at the same time as taking out a loan

• You weren’t advised that you could buy this insurance from other sources

• The provider did not carry out a detailed fact-find when selling the insurance to you

Insurance regulation

The sale of insurance in the UK is regulated by the Financial Services Authority (FSA), and insurance providers must follow strict guidelines when selling insurance to customers.

Unfortunately, many insurance providers have failed to adhere to the FSA’s guidelines when selling PPI policies, particularly where PPI has been taken out at the same time as a loan or other type of credit.

In fact, some of the worst culprits have been the UK’s major financial institutions. The FSA has imposed fines worth millions of pounds to well-known institutions such as Alliance and Leicester, Egg, and Capital One because of the way they have mis-sold PPI to their customers.

Customers that have been mis-sold PPI are entitled to make a complaint against the provider, and request compensation. Claims Master ensures its customers receive the maximum possible amount in compensation. Some of the banks have been making token offers to settle, often thousands of pounds less than you are entitled to claim, so we would urge anyone not to accept such an offer without checking first with Claims Master that it is fair..

Validation of your claim

Claims Master carries out a detailed questionnaire in order to understand your circumstances at the time you took out PPI cover, and to assess whether the provider’s sales process complied with the FSA’s guidelines. Where we identify claims that are valid, we would expect that over 90% will be successful.

What is the end result?

Once we have processed your claim, and we have proven your PPI was mis-sold, your policy will be cancelled and any premiums you have paid will be returned to you in full. In addition, we will make a further claim against the provider for any interest you may have paid if your premium was added to a loan, and for interest you could have earned had you not paid the premium in the first place.

If you took the PPI out at the same time as taking out a loan (to protect the loan repayments) we may also be able to make a claim of unenforceability against the loan, meaning it is effectively cancelled. Where cancellation of the loan is not possible, it may be worth considering a new PPI policy to take the place on the one being cancelled as a result of your claim.