Claims Master Limited, CFS Business Park, Coleshill Road, Sutton Coldfield, West Midlands B75 7FS.

Registered in England & Wales No. 6752953. Claims Master Ltd is regulated by the Ministry of Justice in respect of regulated claims management activities no. CRM17856.

Website Designed and Hosted by Weboriel.

How does it work?

Certain types of credit agreements including loans, car finance, HP agreements, credit cards and store cards etc are regulated under the Consumer Credit Act and the lenders providing this type of credit must by law comply with the provisions of the Act. The Act is very prescriptive about what must be contained in credit agreements, largely so that the borrower is able to compare them with other products. If credit agreements do not contain the prescribed information, or the information is inaccurate, the agreement is potentially unenforceable. This means the debt can be cancelled.

It is likely that many Consumer Credit Act regulated credit agreements contain breaches of the regulations, and are therefore potentially unenforceable. However, changes in the law mean that only credit agreements taken out prior to 6th April 2007 are covered by this provision, so we cannot help with agreements taken out after that date.

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How does this affect me?

If you have taken out a Consumer Credit Act regulated loan, car finance, HP agreement etc prior to 6th April 2007, there may be breaches contained in the original credit agreement which will render it unenforceable. If this is the case, it may be possible to have the balance of the debt cancelled. You will not be forced to return any goods purchased as a result of the cancellation of the debt, they are yours to keep.

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Which credit agreements may be unenforceable?

Agreements which apply to cash loans or loans to purchase goods (vehicles, home improvements, etc) may be unenforceable. These agreements are called fixed-sum loan agreements, hire purchase agreements or conditional sale agreements.

Also, agreements which apply to overdrafts, credit cards and store cards may be eligible. These are called running account agreements, credit card agreements or credit agreements.

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Is there a limit to the number of agreements I can claim against?

No, you can claim for any number of agreements as long as they meet our criteria. Statistics show that the average number of agreements held by an individual in the UK is 2.4.

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How likely is it to succeed?

Very likely, as we only take on cases that have the highest chance of success. Our lawyers only get paid on successful cases; they are out-of-pocket if a claim is not successful.

Because of this, you can be sure that, once your claim has been accepted, it is very likely to succeed.

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Why isn’t everybody doing this?

The Consumer Credit Act is very complex, and some lenders will use various tactics to avoid claims proceeding against them. In order to ensure a high chance of success, specialist legal knowledge and experience are advisable. We can provide this for you.

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What’s the catch?

With our service there isn’t one. Not all agreements will be unenforceable, but you can rest assured that for those that aren't, it will have cost you only a small fee to find out. Our fair fee policy, coupled with our refund guarantee, see to that. In addition, we will endeavour to ensure you will not receive an adverse credit rating as a result of your claim.

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What fees will I have to pay?

We charge some of the most reasonable fees in the UK.

Read more & go to “Charges” section.

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Don’t other companies charge fees for this kind of service?

Yes, there are some other companies advertising similar services that do charge big fees, typically a non-refundable £495.00 fee up-front, hundreds of pounds per agreement and a success fee of up to 30% at the conclusion of your claim. Whilst we wouldn’t wish to comment on the standard of service offered by other firms, we would urge caution. If a firm has already taken a large fee from you that is not refundable, what incentive do they have to pursue your claim vigorously?

We will only pursue a claim once we have satisfied ourselves that it has a high chance of success and most of our costs are met by your lender when a successful claim is concluded. That way, we have every incentive to ensure claims are successful.

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What happens if I change my mind?

We offer a 14 day cooling off period during which you can withdraw your claim and your Registration Fee would be refunded in full.

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How long will it take?

The time taken to settle cases will vary depending on which lender is involved, and on their complexity. Some cases may be settled in a few weeks but more complex ones could take several months.

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Will my lender contact me directly?

It is possible that your lender will forward documentation to you instead of to us. If this happens, you must forward anything you receive to us, and notify us if the lender has attempted to communicate with you.

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Do I have to attend court?

The vast majority of cases are settled out-of-court, in which case there will not be any hearings for you to attend. On the rare occasions that a case does reach court, you will be accompanied by a very experienced solicitor who will explain the entire process to you, and will represent you throughout the hearing.

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Should I continue to make my monthly payments to my lender?

Yes, unless you are instructed otherwise by us or our solicitors, you should continue to make your monthly payments as normal. We may advise you to stop paying once we have submitted a claim against your lender, but you must never stop paying until we advise you.

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What happens if my claim is unsuccessful?

We will assess your credit agreement at the outset at which point we will reject those which are not suitable to pursue. If your claim does proceed beyond this point, it is very unlikely that it will not succeed. However, in the unlikely event that it isn’t successful, you will not have incurred large costs from us because we do not charge large, non-refundable fees. In addition, we will insure you against any costs your lender may attempt to impose on you, so at no point are you at risk of major financial loss by dealing with us. In the event of an unsuccessful claim you would just continue to maintain your credit account as you did prior to making the claim.

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How will my credit rating be affected?

It should not be affected at all as long as you follow our instructions in respect of maintaining your payments to your lender. In some cases, we can have entries removed from your credit profile altogether.

Do I have any alternative ways to make a claim?

Yes, for example you could approach the Financial Ombudsman Service.

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How does it work ?

How does this affect me ?

What credit agreements may be unenforceable ?

Is there a limit to the number of agreements I cam claim against ?

How likely is it to succeed ?

Why isn’t everybody doing this ?

What’s the catch ?

What fees will I have to pay ?

Don’t other companies charge fees for this kind of service ?

What happens of I change my mind ?

How long will it take ?

Will my lender contact me directly ?

Do I have to attend court ?

Should I continue to make my monthly payments to my lender ?

What happens if my claim is unsuccessful ?

How will my credit rating be affected ?

Do I have alternative ways to make a claim ?