Claims - PPI and ASU Insurance
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Claims Master Limited, CFS Business Park, Coleshill Road, Sutton Coldfield, West Midlands B75 7FS.

Registered in England & Wales No. 6752953. Claims Master Ltd is regulated by the Ministry of Justice in respect of regulated claims management activities no. CRM17856.

Website Designed and Hosted by Weboriel.

 

What type of insurance is this?

 

This type of cover is usually taken out at the same time as the customer borrows money in the form of loans, HP, mortgages, credit cards, etc. It is supposed to protect the borrower in the event of the borrower’s inability to maintain their repayments due to an accident, illness or redundancy. However, for many years, lenders have been mis-selling this type of insurance so many borrowers have policies that are inappropriate for their needs.

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What is the problem with them?

Whilst it is generally agreed that this form of protection has its place, it has become clear that lenders have been using inappropriate methods to sell these policies. Accordingly, several million PPI policies may have been mis-sold to customers, and they have ended up with insurance they are excluded from claiming against, is far more expensive than necessary, or have not had a proportion of the premium they paid refunded if they paid their loan off early.

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How does this affect me?

Up to 90% of single premium policies have been mis-sold in some way. You may have been mis-sold your PPI by your bank or other lender when you took out a loan or other type of credit. It is now possible to challenge the provider of your insurance, and make a claim against them if they cannot prove they didn’t mis-sell the policy to you.

How will I know if I’ve been mis-sold a policy?

Due to the lax sales processes used by the banks, there is a very strong likelihood that your single premium policy has been mis-sold in some way. The best way to find out is by downloading our PPI questionnaire from the Downloads section of the website, completing and returning it to us for assessment. Alternatively, you can give us a call (at no cost to you, using our freephone number) and we will assess your claim once we have gathered the necessary information. Some of the areas your policy may have been mis-sold include:

· The advisor saying the insurance was compulsory in order to grant your loan

· The insurance being added automatically without your knowledge

· The advisor applying an unreasonable amount of pressure when making the sale

· The advisor telling you that your chances of being granted the loan would be higher if you took out the insurance

· The advisor failing to explain the terms of the policy, especially the exclusions

· The advisor failing to carry out a detailed fact find to determine your suitability for the policy

· The advisor failing to explain that you could use an alternative insurer of your choice (perhaps at a lower cost)

· The advisor failing to explain the difference between single premium and monthly premium policies, or advising that monthly premium policies are available.

 

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How do I make a claim?

Simply by contacting us. We will advise you at every stage and we will make the claim on your behalf.

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What is the likely outcome and what can I expect by way of compensation?

 

Once we have assessed your case, we will advise whether we think a claim is viable. If it isn’t, we just return any paperwork to you and it will have cost you nothing. If a claim is viable (and we won’t take a case on unless we believe it will be successful), we will usually demand a return of any premiums paid to take out the insurance, as well as the interest you have paid on the money you borrowed to pay the premium. Also, we will charge additional interest that you could have earned on the money you have been paying to cover the insurance premium element of your loan. Typically, this can run into several thousand pounds, but we have seen cases where more than £20,000 has been awarded to the customer.

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Are there any costs?

If our assessment of your case indicates that your claim will not be successful, there will be no charge to you whatsoever i.e. no win, no fee. If the claim is successful, we will charge 25% of the award made to you. For example, if you win £1,500.00, our fee will be £375.00 regardless of the amount of work we have had to do to bring about a successful claim.

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No. If your claim is successful, the policy will cease with immediate effect, meaning you will no longer be covered. However, there are many other insurance policies you can take out with very competitive premiums, so you can reinstate your cover easily. Having said that, with every insurance claim we make, we will also look at the loan or other type of credit you have taken out in conjunction with your insurance to check whether your lender has completed your loan agreement correctly. If they haven’t (and this is very likely if PPI has been added to the loan), we will also claim that your loan is unenforceable. If this is the case, you will no longer need payment protection insurance, as you will no longer have the loan.

Will I still be covered by payment protection insurance?

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FAQ Loans, Car Finance and Credit Cards

What type of insurance is this ?

 

What is the problem with them ?

 

How does this affect me ?

 

How will I know if I have been mis-sold a policy ?

 

How do I make a claim ?

 

What  is the likely outcome and what can I expect by way of compensation ?

 

Are there any costs ?

 

Will I still be covered by payment protection insurance ?

 

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